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DescriptionJOB SUMMARY: Responsible for managing all aspects of frac field service, to ensure that field serviceman are safely providing quality, error free service to all Cactus Wellhead customers.
ESSENTIAL FUNCTIONS, ROLES AND RESPONSIBILITIES: Essential duties and responsibilities include the following.
Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations.
Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able.
Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required.
Acts as liaison between Sales and Frac department.
Ensures awareness of customer requirements and customer specific running procedures.
Supervises service personnel and provides training in job functions, safety, policies and procedures and assuring compliance.
Plans field installations ensuring that proper tools, spares, backup equipment and personnel are available when needed.
Assists in scheduling assignments of Frac Watch Technicians and Field Assembly Technicians to ensure the best match of individual capabilities and competency to project requirements.
Assists with logistics including travel and obtaining additional parts or tools.
Tracks and maintains an inventory of service tools and ensures that adequate and necessary maintenance of all service equipment and vehicles is performed.
Provides feedback (reports, investigates and implements corrective action) of field problems to the company through preparation and processing of Field Performance Reports.
Ensures all company vehicles are well maintained and all necessary repairs are conducted in a timely manner and consistent with company policy.
Ensures all service vehicles have the necessary tools and safety equipment needed to perform a service job.
Oversees the continual upgrade and inspection of all service tools, to ensure their safety, fitness for purpose and their serviceability.
Maintains accurate and current records for vehicles, mileage and service expenses.
Reviews all completed Field Service Orders to assure information is accurate and complete prior to invoicing.
Understand, troubleshoot, train, and rig-up newer technologies for Frac including flowback, HMI grease system, SafeCLamp, SafeLink, and others.
Special projects or assignments as directed by management.
Support other Branches as directed
If you are a Rotational associate, you will be required to work a rotation schedule based on the needs of the business and branch
EDUCATION, TRAINING, EXPERIENCE: High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.
JOB KNOWLEDGE, SKILLS, ABILITIES: Working knowledge of Cactus Wellhead Products, Service Documentation and
Record Keeping; Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations. Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment; Customer Relationships and Networking, Customer Service Best Practices. Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability.
SUPERVISORY RESPONSIBILITIES: Directly manage a team of Service personnel. Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl; stand, walk and sit; talk and hear.
Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
Ability to clearly hear voices or alarms, bells, and other noise.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Regularly exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
Regularly exposed to wet and/or humid conditions (outside weather conditions); extreme cold; extreme heat and vibration.
Occasionally exposed to toxic and caustic chemicals; risk of radiation or electrical shock.
The noise level in the work environment is usually very loud.
Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Oil and Gas
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